Refund policy

At CosmoStar Projector, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, incorrect, or you simply change your mind, we're here to help.

Please read the policy below for details about returns, refunds, and exchanges.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused or in its original condition
  • Be returned with all original accessories and packaging, where reasonably possible
  • Not show signs of misuse, damage, or modification
  • Include your order number or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. Damaged or Defective Items

Please contact us as soon as possible if your product arrives:

  • Damaged
  • Defective
  • Missing parts or accessories
  • Different from what you ordered

Please email support@cosmostarprojector.com with your order number and clear photos or a short video showing the issue.

We will review the issue and, where appropriate, provide a replacement or refund.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery.

We'll work with you to resolve the issue and may provide a replacement or refund depending on the circumstances.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of receiving the order, provided the product meets our return requirements.

Unless the item is defective, damaged, or incorrect, return shipping costs may be the customer's responsibility.

Please contact us before sending anything back. Do not return an item to the address shown on your shipping label without first receiving return instructions from our support team.

5. How to Request a Return

To request a return, email:

support@cosmostarprojector.com

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos or video, if the product is damaged or defective

Our customer support team will review your request and provide the next steps.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

7. Partial Refunds

In certain circumstances, we may issue a partial refund if:

  • The item has been used or damaged after delivery
  • Parts or accessories are missing
  • The product is returned in a condition that does not meet our return requirements

We will inform you if a partial refund applies before processing it.

8. Non-Returnable Situations

A return may not be accepted if the product:

  • Has been intentionally damaged
  • Shows significant signs of use or misuse
  • Has been modified or altered
  • Is missing essential components
  • Is returned after the applicable return period without prior approval

9. Exchanges

If your product is defective or arrives damaged, please contact us first.

Depending on availability, we may offer a replacement instead of a refund.

For change-of-mind purchases, we generally process returns and refunds rather than direct exchanges.

10. Return Shipping

If the return is due to a defective, damaged, incorrect, or otherwise faulty item, please contact us before returning the product so we can determine the appropriate resolution.

For change-of-mind returns, the customer may be responsible for return shipping costs.

Do not send a return to an address without receiving return instructions from CosmoStar Projector.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@cosmostarprojector.com

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

12. Refund Delays

If you have been approved for a refund but haven't received it yet:

  1. Check your original payment account.
  2. Contact your bank or payment provider.
  3. Allow several business days for processing.

If you still haven't received your refund after the expected processing period, contact us at support@cosmostarprojector.com.

13. Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

CosmoStar Projector
Email: support@cosmostarprojector.com

We're happy to help and will do our best to resolve your issue as quickly as possible.