Shipping policy

At CosmoStar Projector, we work to get your order delivered safely and as quickly as possible. Please review the information below regarding order processing, shipping, delivery times, and potential delays.

1. Shipping Destinations

We currently offer shipping to selected destinations where our shipping partners are able to provide reliable delivery services.

Available shipping destinations and shipping costs are displayed during checkout based on your delivery address.

If shipping is unavailable to your location, the checkout system will indicate that the destination is not currently supported.

2. Free Shipping

We currently offer Free Standard Shipping on eligible orders.

The available shipping method and estimated delivery timeframe will be displayed during checkout before you complete your purchase.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotional events, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

4. Estimated Delivery Times

Estimated delivery times vary depending on your destination and the shipping method available for your order.

As a general guide:

These are estimates, not guaranteed delivery dates.

Delivery times may vary due to the destination, carrier capacity, customs processing, weather, holidays, or other circumstances outside our control.

5. Tracking Information

When tracking is available for your order, we will send tracking information to the email address provided during checkout.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to begin showing movement.

Some international shipments may have limited tracking updates while the package is in transit or during customs processing.

6. Delivery Delays

Although we work with shipping providers to deliver orders as quickly as possible, delays can occasionally occur.

Possible causes include:

• Carrier delays
• Customs processing
• Incorrect or incomplete delivery information
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Other circumstances outside our control

If your order is delayed, please contact us at:

support@cosmostarprojector.com

We will do our best to assist you and provide the latest available tracking information.

7. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an error after placing your order, contact us immediately at:

support@cosmostarprojector.com

We will do our best to update the shipping information before the order is processed.

Once an order has been shipped, we may not be able to change the delivery address.

CosmoStar Projector is not responsible for packages delivered to an incorrect address provided by the customer.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Check with household members or neighbors.
3. Contact the shipping carrier if necessary.
4. Contact us at support@cosmostarprojector.com if you still cannot locate the package.

We will review the available tracking information and help determine the appropriate next steps.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.

Contact us at:

support@cosmostarprojector.com

Please include your order number and clear photos or video showing the damage.

We will review the situation and work with you toward an appropriate resolution.

10. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Any such charges, where applicable, may be the responsibility of the customer.

Customs procedures and fees vary between countries, and CosmoStar Projector cannot guarantee whether additional charges will apply to a particular order.

11. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped separately depending on inventory availability, fulfillment location, or shipping arrangements.

If this happens, you may receive separate tracking information for each shipment.

12. Delivery Address Restrictions

We may be unable to ship to certain remote areas, restricted locations, military addresses, or destinations that are not supported by our shipping providers.

If we cannot fulfill an order because the destination is unavailable, we will contact you and, where applicable, provide an appropriate refund.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible:

support@cosmostarprojector.com

We will make reasonable efforts to cancel an order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.

14. Contact Us

If you have questions about shipping or the status of your order, please contact:

CosmoStar Projector
Email: support@cosmostarprojector.com

We're happy to help with questions regarding your order and delivery.